Timeframe for Returns
– All return requests must be initiated within 14 days of receiving your order.
– For damaged items, return requests must be made within 48 hours of receiving the order.

Conditions for Returns For returns due to:
– Received damaged item.
– Received incorrect item.

The following conditions must be met:
1. Customer must notify us within 48 hours of delivery. Returns initiated after this timeframe will not be accepted.
2. Customer must provide photographic evidence of the damage or incorrect item in the return request.
3. All original packaging must be intact and included.
4. The original invoice must accompany the return.

For returns due to:
– Customer changing their mind.
– Customer wanting to change color.
– Any other reason related to customer preference.

The following conditions must be met:
1. The item must be unused and in the same condition as received.
2. All original packaging must be intact and included.
3. The original invoice must accompany the return.

Return Process
1. To initiate a return, send an email to [your email address] with the following information:
o Order number
o Reason for return
o Photos of the item (mandatory for damaged or incorrect items)
2. For items received damaged, you must notify us within 48 hours of delivery. Returns initiated after this timeframe will not be accepted.
3. Our team will review your return request and respond within 2-5 business days.
4. If approved, we will provide instructions for returning the item and we will initiate a refund to your original method of payment.

Shipping Costs
 If the customer is returning an item due to change of mind or any other reason related to customer preference:
1. The customer is responsible for the return shipping costs.
2. The original delivery cost will not be refunded.
– If customer received a damaged or incorrect item from us, we will:
1. Cover the return shipping costs.
2. Refund the original delivery charges.

Refunds
– Refunds will be processed to the original payment method once the returned item is received and inspected.
– For customer-initiated returns, the refund amount will include the purchase price of the item(s),
excluding the original shipping cost and any other non-refundable fees.
– For damaged or incorrect items, the purchase price of the item(s) and original shipping cost will be refunded.
– Custom fees, taxes, and import duties are not refundable.

Non-Returnable Items
The following items cannot be returned:
– Personalized or custom-made journals or planners. Exchanges
– If you’d like to exchange an item, please follow the return process and place a new order for the desired item.

Cancellations
– We understand that circumstances may change however, an order cannot be canceled if it has been processed for shipment. We strongly advise contacting our customer support team immediately for cancellation requests.
– If you need to make changes to your order, please contact us immediately. We’ll do our best to accommodate your request if the order hasn’t been processed yet.

We reserve the right to modify these policies at any time. Any changes will be reflected on our website.
We may refuse any return that does not comply with the terms outlined in this policy. If you have any questions about our return policy or to initiate a return, please contact our customer service team at [your email or phone number].

Thank you for choosing Soul Mindy as you companion in your self-love journey!